Testimonials

"We were in the area from Illinois when our throttle cable broke. Brought our bike into Ronnie's. They didn't have the cable and couldn't find one at any others dealers in the area. They came up with a workable way to fix the bike to get us back home safely. Went way out of their way to help us. The whole experience was made so much better by the help of Paul Berry, Gary Francoeur and Jeremey Hayes. What a great group of people."

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Chris &Amp; Hope Witt - Brookfield, IL

"There needs to be more than 5 stars available for rating! 10+ in all categories. What a team!! Our experience was INCREDIBLE. I will be recommending Ronnie's to all our friends here in Southeastern Mass! Brian & Dave in the Sales Department are the BESTEST!!! Max answered all our questions & Wayne is a charm. Gary is one in a million - knows his stuff! Chris in Parts & Louise were also most help and knowledgable. We wish we got to meet Ronnie - wanted to shake his hand! Cannot wait to go back & visit this summer. Cheers to you all & thank you for a wonderful experience - the best part was ringing that bell!!!!"

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Donna Williams - Dartmouth, MA

"After a long three month search for the Harley of my dream I found it 220 miles from home at Ronnies Harley Davidson. The bike was unbelievable and the staff at Ronnies matched the bike. Chris in sales, Scott in finance and Mark in parts along with service and the rest of the professional knowleged staff were second to none. I purchased some parts that were added before the Road King was picked up and Mark in parts and the service department made sure installing them was a priority. Scott and Chris took me on a quick meet and great with the first class staff during a tour of the place after I made the purchase .The trip was 220 miles but well worth it . I referred Ronnies to many already and I want to thank everyone there for making my harley purchase such a cherished experience. Sincerely, Bob Hummer"

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Robert Hummer - Easton, PA

"I did it! Scroll down to the bottom of the Testimonials for my story of 1st purchase from Ronnie in 1978. As I explained there, I never forgot what Ronnie did for me and vowed to return when I could finally buy a new Harley. June 2012 my wife and I made a trip over "just to look" at my dream bike - 2012 Roadglide. Warmly greeted by Jeremy and offered a ride on Keith's (Ronnies son) pre-owned Roadie. Loved it with all the mods he had done but really wanted a black one - like they had on the floor. Not a problem as they had it outside waiting for us when we returned. Took it for a spin, talked some numbers and...the rest, as they say, is history. Picked up my Brand New 2012 (Black) Roadglide Ultra the next day and I shared the story about his Dad with Keith as we were finalizing the paperwork. After they ran through the initial operation and features of the bike with me and we spoke with some passersby and prepared to take off. As we got on the bike Keith ran out and told me to wait a minute. Ronnie rode up on his ElectraGlide and walked down the hill to see me off. I can't tell you how much it meant to me that he would take the time to congratulate me on the purchase. He remembered my saga from all those years ago and was truly happy that I didn't forget and returned to buy the new bike. Thanks to everyone and will see you in the spring!"

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Dal Valentini - Chatham, NY

"Thank you to all the wonderful and professional staff at Ronnies for making my surprise gift to my husband a truly wonderful and painless experience - and the fact the picture was exactly what was delivered was totally amazing...will be recommending you guys to all my husbands friends who all now want a Harley. Thanks again!!"

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Wendy Yarwood - Oceanside, NY

"working on my 4th new bike hope to have it in a few days 110th aniversary heritage softail cant wait...Keith and his crew are the best to work with . Its worth the hour and half ride...local dealer 15 mins. away but not worth dealing with ..thanks folks and cant wait to get the new bike!!!!!"

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Duane Black - new hartford, CT

"10/5/12 I was traveling through on my way to Vermont when i had a problem with my 2007 streetglide. bike neutral switch was bad and bike stalled. ronnies sevice took me in immediately and work on my bike. within a 1/2 hour i was fixed and on my way saving my trip. best dealer and fair. wish they were in westchester ny were i am from. THANKs so much to your guys. nice to know there are some honest guys out there doing business Thank so Much Bill K westchester ny"

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William Kocher - harrison, NY

"I was very pleased with the prompt response to my online request for a purchase of a pre-owned Harley. .Then within one week drove to the shop met the staff made the purchase and was very appriciative of the service, great job Thanks. Al B."

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Alan Bray - Fitchburg, MA

"Thank you Kathy and thank you Scott. They were awesome to deal with. Had a great time buying a bike from them. They realy go out of their way to make you feel welcome and make sure your happy. And by the way, Love my new bike. Thanks guys, will be seeing you soon for some new toys for the Wide Glide."

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Rob Webster - Johnstown, NY

"I can't begin to describe to you all about the incredible experience I had at Ronnies. Kathy was not just your average sales woman she was a Harley girl at heart and had a tremendous passion for those bikes. She was very patient with me knowing and understanding it was my first Harley . With her knowledge, kindness and experience she got me into the perfect bike! 2012 Fatboy... Everyone at Ronnies are not just sales people the are true enthusiast. When I go back it's like visiting family. Just the way it should be with all Harley folk... Family!"

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Marlown Osorio - pittsfield, MA

"This was the most enjoyable purchase experience I've had with Ronnie's (and I've purchased 5 HD's over 25 years). We love the Street Glide!"

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Thomas Oleary - Housatonic, MA

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Jim Winsman - fonda, NY

"I just wanted to say a few words concerning my recent purchase of a black Softail Blackline. Everyone at Ronnie's made my experience a very pleasant one. Kathy, Keith, Tammy, Chris, Jessie and Louise were all very helpful, with no pressure whatsoever. It really is like a big family at Ronnie's, and I felt like I was part of the family, even before I made the decision to buy. Thanks to everyone at Ronnie's. I'll see you soon. Don Moon"

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Don Moon - Springfield, MA

"Thanks to Gordie, Tammy and all the staff and also the guys in the Guilderland store. You all have renewed my faith in DEALERS.... I dont know who you guys where more happy to see my daughter (3yrs) or me (age with held lol) You guys made my day with the respect and great customer service I received when buying my 2001 road king.How ever riding home in the nice snow storm on the bike with 1/4 inch on the ground was FUN .... Thanks again you guys treat every one like FAMILY .....I will recomend you guys to any one i know looking for a new toy or parts"

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Ed Craven - Grafton, NY

"i purchased my bike at ronnies for the second time with gordie again it was the same great experience ringing the bell for the second time thank you gordie and tammie eddie holland randolph mass"

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Eddie Holland - randolph, MA

"I had the pleasure of purchasing my first Harley at Ronnie's. I have been looking for a while and spoke to many HD dealers trying to find the right preowned bike at the right price. My salesperson Skyler was a great guy to work with. He guided me to the perfect Electraglide and he worked to get me the deal that fitted my needs. Once the bike was picked out, Tammy worked with me to finalize the sale and get me on my way quickly and hassle free. Thanks. Steve"

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Steve Dubreuil - Chicopee, MA

"After purchasing my bike from Ronnie's late last year (used), I had a couple of issues with the engine. These people stand behind what they sell and don't leave you hanging. Gary will insure that everything required is done to make the bike right. Even though they're 3 hours away, I don't plan on going anywhere else for service or the next bike(s). Joe"

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Anonymous - Tewksbury, MA

"Ronnie's of Pittsfield is a refreshing reminder that customer service does still exist. My preconceived notion of being bombarded by an overzealous sales staff or completely ignored by the service department had quickly faded. I was invited to take my time, relax, look around and ask any questions at any time. My purchase was seamless thanks to a well oiled team of passionate people. Thanks to: Geordie, Steve, Gary, Tammy and Ronnie."

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J. Williams - Manchester, VT

"I want to thank Ronnies in Pittsfield for making my first experience buying a Harley-Davidson feel like it should. After having less than satisfactory experiences with other Harley dealerships in the capital region I called Ronnies to see what bikes they had and what kind of trade in value they would give me on my old bike. When i visited their shop they were more than happy to let me demo any bike i wanted. They offered me almost $1000 more on my trade in than any other dealership in the capital district, and they spent time with me finding a bike i loved. Im really glad i gave Ronnies a call. Thanks to Cathy Hogan for being a great salesperson and all the other staff at Ronnies for their help. You guys kick ass with a pair of chrome boots."

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Matthew Wilson - Clifton Park, NY

"The story of my purchase of a pre-owned Sportster from Ronnie's this winter speaks volumes about this excellent dealership. After almost 30 years away from the sport, I was hit hard this winter by the bug to own another bike--this time a Harley. Maybe it was a midlife crisis, but to me if felt like 30 years of dreaming were invested in finding just the right bike. Budgetary constraints dictated that it would need to be a pre-owned Sportster, but that's what I'd been dreaming about anyway. I began perusing the web, starting with dealers in the greater NYC area where I live, and generally was disappointed with inventory and price UNTIL I somehow landed on Ronnie's website. There I discovered the sweetest looking xlh 1200 with only 4900 miles and several custom touches courtesy of the previous owner. A few phone calls back and forth with Gordie Laplante, who very patiently answered all my questions, and I was making the 2 1/2 trip from NYC to check it out. Kelly, the finance manager, helped me get a terrific rate on financing and within a week I was at the DMV registering the bike. To say that I was very impressed with and grateful for the friendliness, lack of pressure, and patient, knowledgeable communication by everyone at Ronnies would be an understatement. Yet, as things turned out finding and purchasing the right bike was just the beginning of my positive experience with Ronnies. When my wife and I made the trip back to Ronnies to pick up the bike one warm weekend in late March, Gordie said he had heard a click when he tried the start button. And even though the bike had started up he wanted to bring it to the service department to let them check it out. Although the bike had been well prepped, he knew that something was not right. Gary, the service manager, immediately put two men on the job of checking out the charging system to diagnose the and correct the problem. A short time later, with problem solved, I was on my way. Whether you're having a midlife crisis like me, or in need of a Harley for any other reason, you have to check out this dealership!--especially if you are looking for the peace of mind that comes from dealing with people who stand behind what they sell and take pride in what they do. Kieth, Gordie, Gary and everyone...I'll see you at my next service interval. Steve B., Scarsdale, NY"

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Steve Buglione - Scarsdale, NY